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0:: Careers :: Corporate :: House of Tara

Job Title

Retail Operations Manager

Application Deadline

29 Jan, 2016

Location

Lagos

Personnel Specification

Male/Female

Key areas of responsibility

• To assist in recruitment and induction of new staff as well as, lead, manage, train and develop all retail staff according to set procedures and standards.
• To ensure the effective management of all retail staff ensuring adequate staffing levels throughout the business.
• To give support to staff so they have the opportunity to develop their skills in the role and to achieve growth in sales.
• To ensure that all performance issues, and other issues within the studios, are addressed in an appropriate and timely manner.
• Ensuring all retail staff maintains high personal standards as well as projecting a warm, appreciative and welcoming attitude towards customers.
• Effectively communicate with the staff and management, cascading information as relevant.
• To promote a customer care approach within the retail business, investigating complaints or issues of poor customer care, both timely and efficiently.
• To develop and grow a customer focus commercial operation, including setting up new shops to maximise available assets. To ensure awareness and account for competition, retail sector trends and current trading opportunities.
• To develop, implement, review and monitor the retail operating plan and budget.
• To maintain, seek, utilise and analyse management information including EPOS (electronic point of sale) data to manage performance, seize opportunities and make informed management decisions, taking appropriate remedial action as required to reach and maintain retail budgeted sales and net income contributions and develop and drive the business.
• To ensure all shops are efficiently and effectively managed, visiting them regularly, and monitoring their compliance with policy, procedure and standards.
• To grow sales profit, and to motivate staff to achieve this same goal.
• To develop corporate policy driving display, merchandising, pricing and grading whilst observing retail trends.
• To monitor stock in each branch, ensuring there are adequate supplies. To identify methods of stock replenishment in conjunction with the Branch Heads, and to respond to stock concerns where relevant.
• Working in conjunction with consultants and contractors, to carry out new shop site evaluations

Qualification

• BSc in related field; MBA is an added advantage
• Minimum of 3 years experience in the beauty/cosmetics industry
• A proven track record in retail management
• Experience of managing multi-site operations
• Experience of creating/sustaining

Experience

3+ years

Skills and Competencies

• Leadership & strategic thinking.
• Business Acumen.
• Performance Management.
• Results Driven
• Customer service & relationship management
• Communication Proficiency.
• Financial Management
• Ability to provide

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